Continental breakfast was fine in the AM. The whole place gave off a unsafe, sketchy vibe. This happened every night of our stay. Looking to stay at a Best Western in El Cajon? Yaqueline at the front desk is honestly the best feature. Immediately upon entering the room and turning on the lights, I saw something in plain sight on the floor behind the television stand which turned out to be a condom wrapper with a wad of chewing gum stuck to it. Breakfast room is crowded and chaotic. I have stayed in this hotel about 5 times, and it is always a great stay. B Davis, Marketing at Best Western Plus Continental Inn & Suites, responded to this review Thank you for your feedback, we are very sorry that you were let down and we have let the manager know and we have handled this directly and appreciate the heads up so that we can make it better for our next guests. Rooms were very clean and well prepared. The noise from the interstate was unbearable while trying to sleep. Heather Y, General Manager at Best Western Plus Continental Inn, responded to this review Thank you for being our guest and providing us with feedback. We are glad that you enjoyed your stay and the services we provided! We are happy to hear that the serviced you received during your stay met your expectations. I hope Mesa Best Western is not full.. Edward H, Manager at Best Western Continental Inn, responded to this review Greetings, I apologize that we did not exceed your expectations during your stay. The rooms were on a smaller side, but had New clean sheets and new towels. However, she was great and got us a room closer to the pool. Sincerely, Manager Best Western Continental Inn. Centrally located to the Interstate 8, this 100% smoke-free El Cajon hotel boasts 47 newly appointed guest rooms and suites. Overall experience was bad I had to checkout the next day out of 3 nights stay. Thank you for all of the great compliments, we are so happy that you felt safe and had a good stay and we hope you enjoyed our complimentary breakfast. This hotel is within an easy 20 minute drive of downtown San Diego on most weekends. Please don't hesitate to contact me for anything I can assist with. Got checked in fine. Best Western Plus Continental Inn & Suites, El Cajon. Your commendation is our reward and your satisfaction is our priority. I do apologize about the front desk unoccupied at times. Location. Room was small and dated, similar to Motel 6. Great bilingual personnel and very helpful. All in all if I remove the day 1 hassle its a good hotel with good breakfast option. Heather Y, General Manager at Best Western Plus Continental Inn & Suites, responded to this review We are happy to hear that our hard work and determination throughout renovations was ultimately a success. We appreciate your feedback and your business. Discover genuine guest reviews for Best Western Plus Continental Inn & Suites along with the latest prices and availability – book now. And that was after running it for several minutes. A guest launderette is offered. We are are happy to hear that the accommodations and services provided were able to assist in you enjoying your trip to San Diego! Mesa was full and the agent on the phone gave us El Cajon location. My friend had a cockroach in her bathroom and I found dirty clothes in my dresser drawer. With the hot water issue, our boiler may need to be replaced so we are waiting for supplier to make the determination. The breakfast was adequate but they require ticket to eat and you have to get them every morning, they are not issued for your entire stay at the time of check-in. The location of the hotel isn't the nicest. When we are at capacity, guests are welcome to take out the breakfast. It screeches, lurches, and takes a few seconds to start or stop. LOL Room was clean and had what we needed. Located in El Cajon, Best Western Plus Continental Inn & Suites is in the business district, within a 15-minute drive of Grossmont College and San Diego State University. We were hot (from traveling all day) so we went to the pool. No manager on duty during check In or check out. They could have called the police and thrown them out of the room . Our front desk is happy to provide all the comforts of home for you during your stay. The elevator is moderately terrifying. Show More / Less Centrally located to the Interstate 8, this 100% smoke-free El Cajon hotel boasts 47 newly appointed guest rooms and suites. Very sketchy guests. We hope to see you again soon! Makes you feel like this is a very expensive hotel.They even made the Kleenix do fun shapes. Begin each morning with a complimentary full breakfast before taking advantage of other hotel amenities or exploring the San Diego area. As far as the cleanliness issues we greatly apologize. We apologize about the inconvenience the construction brought to you and we will be using your feedback to better implement ideas and improvements for the future. We do have standard rooms with 2 beds and suites in our three story building that is not right off the highway. About one third of the rooms were being totally remodeled so construction tools and trash were every where you had to watch where you stepped. There was dried urine on the underside of the seat. I am sorry if there's no one at the front desk at time of your arrival, When front received a call from the room and it needs an immediate attention they do leave the front desk to assist the guest. Our site has detailed information about the Best Western in El Cajon, CA. Book online or call 1-855-214-3079 Phone Number. Nice newly remodeled room's. The room with 6 was only given 3 towels per night. I felt like I was in a 5 star motel at the Best Western newly remodeled El Cajon ca. Finally a lady showed up and said she had to go lock up the laundry room. 32-inch LCD televisions come with premium satellite channels. Greetings, I apologize that we did not exceed your expectations during your stay. Was the smell you mentioned the only cleanliness issue or were there other issues as well? The people above us had there room robbed they accupied two rooms there room was robbed of electronics and there kids where sleeping and someone tried to break in threw the window with the kids still in there sleeping .The cops where called .The room next to us had really load music and violent fighting all night . Thank you for your feedback, we understand and we are very sorry that you were let down and we will make sure that the manager knows so that we can rectify this situation. Good experience. Clock did not work. Small pool and LOTS of kids. Management did nothing . We are glad you enjoyed the room and will be using the feedback you provided to make improvements. Dear Ms. Nadine Mark, On behalf of our entire team, I would like to apologize for not exceeding your expectation. From our quick check-in to our fast check-out we felt appreciated and welcomed. She was very helpful at making our stay peaceful and stress free. this was a solo stay for myself for new years eve, wanted to be safe and comfortable, i always stay at this best western. This is an excellent Best Western. Odor in room. Beds very comfortable to sleep in. We would have been able to replace it right away since we keep spares on site. They moved me to a 2bed room the next day after much discussion the morning ahead. Upon arrival, the beds were hastily made and sleeping in it felt like a cheap mattress of flea-market quality. I love the place and Kareem was very helpful and the place is very clean I highly recomend it, this was my first time here in San Diego. Rooms were alot nicer than I expected. I really like new look of best western. It's a decent, clean, updated budget h(m)otel, very affordable and a pretty good free breakfast to boot. The onsite gym was just enough. There was a mixture of people partying and homeless people present in all areas. Driving directions and phone number for Best Western - BEST WESTERN Continental Inn in El Cajon, CA, along with other local places to stay. We look forward to meeting you in person! And the experience was wonderful the next time I'll stay here for sure. If there are any other questions or concerns I can assist you with, don't hesitate to contact me. Best Western Plus Continental Inn & Suites: Best Western - El Cajon CA - See 306 traveler reviews, 64 candid photos, and great deals for Best Western Plus Continental Inn & Suites at Tripadvisor. We look forward to welcoming you upon your return to the area. Enjoy getting ready for the day in our fully equipped guest bathrooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Well done to management and staff. It is so great to hear that we achieved this and we thank you for your patronage as well! We look forward to welcoming you upon your return to the area. HVAC and lighting). Make a reservation in our suite 2 king bedroom. A big complaint of mine was EVERY day after 11am my card to enter my room would deactivate even though I prepaid for several days. Its western stretch includes the leash-free Coronado Dog Beach. The internet was surprisingly fast. He offered a very great service. Best price guaranteed and exclusive deals. It was situated near highway 8. We would have been able to replace it right away since we keep spares on site. The rooms were clean and they provided breakfast. All motel beds tend to be a tad on the hard side for my tastes, but for the price, it was more than worth it. Full size tub, fridge and microwave. Arrived at 2:00 a.m. on Friday night. Book the Best Western Plus Continental Inn & Suites - Stay at this business-friendly hotel in El Cajon. A business center is available for convenience. The hotel was great for easy access, nice size room, great service etc. It feels like it is in a bad area. Everyone on staff treated us with empathy and kindness. Join us every morning for a variety of your favorite morning treats. Nearby, Centennial Park offers San Diego skyline views. We strive to provide a comfortable stay for all of our guests. He was very nice and kind and professional. Nice staff however, this area is being overrun with homeless folks. !Not just cereal, eggs and sausages and more!!!! I am a Best Western rewards member and almost always stay at a Best Western when I am out of town. We would have taken steps to resolve these issues immediately. Overall the rooms cleanliness could be improved, the beds were extremely uncomfortable and there was a strange smell to the room. The rooms are in great shape and breakfast is amazing. The friendly, caring staff at the SureStay Plus Hotel by Best Western El Cajon will do their very best to help you enjoy your stay. The rooms were large and it was a good price. Staff was kind and polite..room was very nice and clean. For your convenience we offer a single service coffee maker in each room. Free cancellation Reserve now, pay when you stay. Would consider staying here again if back in the area. The bathtub also shows staining. TV reception REALLY poor. The breakfast was an added bonus for us. But it was clean and quiet in spite of being right next to the freeway. 1 (800) 566-0916. With the hot water issue, our boiler may need to be replaced so we are waiting for supplier to make the determination. Best Western Plus Continental Inn & Suites offers 45 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. This hotel is OK. Best Western Breakfasts are usually pretty good. The toilet really needs to be replaces. Had them come change the bedding, wanted to change rooms but because I booked through expedia couldn't change rooms. We have many repeat customers who love our professional staff, hearty breakfast, and clean quiet rooms. Rooms are nice, no huge complaints, had a small issue with hot water/shower but the hotel addressed and solved the issue quickly. That's going above and beyond! The beds (2 queens) were WELL used. Looking forward to your next stay, Safe Travels. The room was worn out with a sticky front door lock, broken shower curtain rod, broken lamps, bid multiplug adapter filled with plugs behind refrigerator. Easy access to gas station, food and dessert places. Had a great stay. Wait until the remodel is done and then give it a shot. Excellent service! Regarding the channel line up, one of our clerks gave out the last one to another guest that same so not being in the office for several days out of town I would not have known being that was my second day back. We have addressed the noise issue with the contractors so we can assure this will not continue. I would recommend this hotel to everyone. After trying to find a last minute hotel in the San Diego area on a very busy weekend, that wasn't a flea-bag hotel, we found The Best Western Continental Inn, El Cajon. We do hope once renovations are completed you will consider staying with us again. THe car noise was too much during the night and disturbed sleep. Our stay was great thanks to Kareem. I will make sure she sees this review! We are glad that you enjoyed your stay and the services we provided! 18 mile(s) from Coronado, Coronado is a California resort city on a peninsula in San Diego Bay. You are very welcome, we are so happy to hear that your stay was a great one and that you felt safe and comfortable. Looking forward to your next stay, Safe Travels. Thank you very much. Thank you , we will make sure that we let him know of your compliments. Once renovations are complete the property will be amazing and we urge you to give us a second chance to redeem ourselves. Although we didn't get bit the second night it was hard to sleep in that bed. This hotel is terrible. But, it was nice inside and the staff was extremely nice. We would have taken steps to resolve these issues immediately. I have no cancellation confirmation via email. Told to send email request with address. Again my apologies for the issues, it is our goal to provide a superior experience. Refrigerator was off - check the plug - not plugged in the outlet had a triple plug in one socket and tape over the other socket. In the future, if I need to stay at a motel I will choose this one again. The hotel is a little older but the staff does a good job keeping it up and nice. Tube / Toilet leaks, no hair dryer, low water pressure (enough to have to change rooms), lobby was a converted closet(? I would appreciate if they had more handicap rooms available. We appreciate the time you took to leave us a review as it aids us in bettering our property and our service. It took me 45mins at the front desk and they adjusted me to one bed room for party of 4 people. The room was on second floor (no elevator). Thank you. In general, the place is better than sleeping in your car, but i would have expected more from a best western. I never had to anywhere else but here they make you. The minute I walked up to this Lobby I knew I made a mistake. She was friendly and was fast in servicing the breakfast table. That issue too was rectified immediately. Thank You, General Manager. There were no elevators. The breakfast is simple but good and if its not what you are looking for there is a Denny's across the street. Best Western Plus Continental Inn & Suites: Best Western El Cajon CA - See 307 traveller reviews, 64 candid photos, and great deals for Best Western Plus Continental Inn & Suites at Tripadvisor. Still there on Sunday checkout along with a new spit wad there. Kareem did a excellent job at helping us out with everything. Because We CareSM - Our COVID-19 Response and Policies, Modified Breakfast service & selections to start your day (varies by hotel), Elite Members retain status through January 31, 2022. Rooms were updated and very clean. Don't stay in downtown. family and friends. Staff had no knowledge of what rooms were in construction, what was available. Had less than half the channels on our TV that we were supposed to have due to satellite issues. I do apologize about the front desk unoccupied at times. Almost $200 a night. Last, but not least, was the room attendant. If we can provide any assistance, please don't hesitate to contact us directly at 619-442-0601. I'd definitely stay here again if I were in the area. Popular rooms offered at this hotel. I really liked that there is a 24 hour security making sure cars are good. Singles or couple fine, New Denny's being built across the street 24hrs! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Book low price hotels by Best Western in El Cajon with Expedia. Lovely room, refrigator worked good, good T.V. Mattress was a little more firm than I care for but amenities were there and always a pleasant staff! Thank u so much! The rooms had cable and free wifi. There is very limited parking because the construction takes up a number of spaces. Guests staying at the Best Western Plus Continental Inn & Suites will find everything they need to ensure a relaxing and enjoyable stay in southern California. Sincerely, Ed Huskins BW Continental Inn. We hope that we see you again soon! The bed was comfortable. We hope to see you again! The hotel is not particularly upscale, but it is more than adequate in every way. Free wireless Internet worked well also. Curiosity12753606076, Fontana, California, We do apologize for any inconveniences suffered during your stay. The clean and comfortable room was a welcome respite. There are times the staff has to leave to assist guests with concerns and since there is only person staffed this can happen. The staff made no attempt to accommodate us when we went to have breakfast and the room was full. Check-in staff could be a little more warm in their welcome. 1355 E Main Street El Cajon, California. The cafeteria/breakfast attendant was also fast and courteous when providing additional breakfast needs for our family. Heather Y, General Manager at Best Western Plus Continental Inn & Suites, responded to this review Thank you for taking the time to leave a review! Room not cleaned after first night. Construction noise during the day and evening. Book them directly and save $15. The hotel staff was nice. Thank You, Management. We used to stay at the Old Town Inn, which is a lovely motel and one we would also highly recommend. Store Details. i will always stay here in the future. Book the Best El Cajon Hotels on Tripadvisor: Find 2,292 traveller reviews, 872 candid photos, and prices for hotels in El Cajon, California, United States. Dear Sheila125, I apologize we did not exceed your expectations. Thank you for your awesome review! The staff attempted to change rooms but said similar bed (king) not available, nor two queen beds. Enjoy free breakfast, free WiFi, and free parking. It was A little noisy being right next to I 8 freeway. Best Western Plus Continental Inn & Suites … #7 of 18 Hotels in El Cajon. The rooms, and staff make it shine! Kareem at the front desk was very helpful. If you want Breakfast you need to go early its very small but it gets the job done. Pool needs to be shocked. 16 mile(s) from Old Town San Diego, Within walking distance there are a great many places to shop and dine with unique merchandise and a quaint atmosphere. The original Best Western was being split into two hotels with a Quality Inn where the original Best Western Main Building (office, breakfast room etc and the majority of the parking lot) and the Best Western now in the old annex building with a tiny parking lot and no breakfast room. I brought it to her attention instead of telling me when it happened development pipeline thing! Can assure this will not continue the attention of the seat stay again 's is. Security making sure cars are good 179/night rate without any reason and lobby is small. 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